Frequently Asked Questions

Everything you need to know about your Shop Erotic experience.

How is my order packaged?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the outside label.

What will appear on my credit card statement?

To ensure total discretion, your billing statement will show a neutral descriptor such as 'SE-RETAIL' or 'SHOP-SERVICES' rather than the store name.

What is your return policy for intimate items?

Due to health and hygiene regulations, we cannot accept returns on opened or used products. If an item is defective or arrives damaged, please contact our support team within 14 days for a replacement.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Are your products body-safe?

Yes, we curate our collection to include high-quality materials such as medical-grade silicone, glass, and stainless steel. Material specifications are listed on each individual product page.

Do you offer international shipping?

Currently, we ship to select international locations. Please enter your address at checkout to see if delivery is available in your region and to view applicable customs fees.